Privacy Policy

RetroCloud ("we," "our," or "us") operates the RetroCloud website and platform located at retrocloud.online (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you interact with our Service, including:

• Contact Information: Your name, email address, company name, and any message content you submit through our contact form.
• Account Information: If you create an account or register for API access, we collect your name, email address, and professional details.
• Communications: Any correspondence you send to us, including support requests and business inquiries.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Log Data: IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience. Please see our Cookie Policy for full details.
• Usage Analytics: Aggregated, anonymized data about how visitors use our website (e.g., page views, traffic sources, geographic location at country level).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, contact form submissions, and support requests
• To provide and maintain our Service and API infrastructure
• To send transactional communications (e.g., API access credentials, service notifications)
• To analyze usage patterns and improve our website's performance and content
• To comply with legal obligations and enforce our Terms of Service
• To protect against fraud, abuse, and unauthorized access to our systems

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide services you have requested or to respond to your inquiries.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as analytics, fraud prevention, and service improvement, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for non-essential cookies), you may withdraw that consent at any time.
• Legal Obligation: Processing required to comply with applicable laws and regulations.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Contact form submissions are retained for up to 2 years. Log data is retained for up to 12 months. API usage records may be retained for up to 5 years for billing and compliance purposes.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encryption of all data in transit using TLS 1.3
• Encryption of data at rest using AES-256
• Regular security audits and penetration testing
• Access controls and least-privilege principles for internal data access
• SOC 2 Type II certified infrastructure

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Third-Party Service Providers

We may share your data with trusted third-party service providers who assist us in operating our website and platform, subject to strict data processing agreements. These providers include cloud infrastructure providers, analytics services, and email delivery services. These parties are prohibited from using your data for any purpose other than providing services to us.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restriction: Request that we restrict processing of your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at hello@retrocloud.online. We will respond within 30 days.

8. Cookies

We use cookies to enhance your browsing experience. Essential cookies are necessary for the website to function and cannot be disabled. Analytics cookies are optional and may be declined. For full details, please see our Cookie Policy.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that all international transfers comply with applicable data protection laws through appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

12. Advertising and Third-Party Ad Services

RetroCloud's website may display advertisements served by Google AdSense and other third-party advertising partners. These services use cookies and similar tracking technologies to serve ads based on your browsing behavior and interests.

12.1 Google AdSense

We use Google AdSense to display advertising on our website. Google, as a third-party vendor, uses cookies to serve ads based on a user's prior visits to our website and other websites on the internet. Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the internet. Users may opt out of personalized advertising by visiting Google Ads Settings.

Google AdSense uses the DoubleClick cookie to serve more relevant ads across the web. You can opt out of the use of the DoubleClick cookie for interest-based advertising by visiting Google's Advertising & Privacy page. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website.

12.2 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information about your use of our website through cookies. This information is used to compile reports and help us improve the site. The data collected includes your IP address (anonymized), browser type, pages visited, and time spent. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

12.3 Opting Out of Interest-Based Advertising

You may opt out of interest-based advertising from third-party vendors through the Network Advertising Initiative (NAI) Opt-Out Tool or the Digital Advertising Alliance (DAA) Opt-Out Tool. Note that opting out does not mean you will no longer receive ads — it means that the ads you receive will not be personalized based on your browsing history.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection team:

• Email: hello@retrocloud.online
• Address: 350 Technology Drive, Suite 400, Austin, TX 78701, United States